Developing excellence in customer service and business writing
Want to offer the best possible customer service? Or need to improve written
communication
to clients?
DMC offers specialist training in these vital areas of business.
Customer service
The customer is king – and your service has to exceed expectations. DMC
trains staff
to deliver outstanding service to every customer every day.
Customer service workshops include:
 Delivering exceptional customer service
Adding value to customer service to develop business opportunities
Business writing
Communication is at the heart of business. DMC helps you write reports,
letters and
e-mails that get a response. We'll show you how to write effective
PR and web material.
Workshops include:
Better business writing
Effective letters and e-mails
Mind your language: Essential writing and grammar skills
Press release writing
Writing for in-house magazines and intranets |
